Voice AI can sometimes misunderstand info, causing mix-ups like reading "B3172"...

https://tango-wiki.win/index.php/How_Bad_Is_Voice_Agent_Accuracy_Compared_to_Text_Agents%3F

Voice AI can sometimes misunderstand info, causing mix-ups like reading "B3172" as "B3712." This blog explains how features like identifier readback—where the system repeats key details—and risk-tiered verification help catch errors early