Voice AI can slip up with wrong answers when it misunderstands or mixes up...

https://www.bookmarkidea.win/voice-ai-can-sometimes-get-confused-with-customer-info-leading-to-errors-like

Voice AI can slip up with wrong answers when it misunderstands or mixes up data. Catching mistakes early saves time and frustration. One concrete way: have the system read back order IDs to the customer for confirmation