Voice AI can slip up by mishearing or guessing info, leading to wrong answers....

https://cashsbrilliantperspectives.cavandoragh.org/what-is-multi-model-review-and-does-it-help-with-hallucinations

Voice AI can slip up by mishearing or guessing info, leading to wrong answers. A practical way to catch errors early is using readbacks for key details like order IDs—asking the customer to confirm what the system heard