Voice AI can mishear or misinterpret, leading to wrong answers that frustrate...

https://holdenlvxt779.theburnward.com/how-many-retries-should-a-voice-bot-allow-before-handing-off-to-a-human

Voice AI can mishear or misinterpret, leading to wrong answers that frustrate customers. A practical way to catch errors early is using “readbacks” — having the system repeat order IDs for confirmation before proceeding