Mobile AI voice agents replace IVR menus and chatbot dead ends with spoken,...

https://lanescooljournal.inkharbory.com/posts/best-way-to-add-an-ai-voice-agent-inside-a-mobile-app

Mobile AI voice agents replace IVR menus and chatbot dead ends with spoken, on-the-go help. They handle routine requests and pass tricky cases to people. Gartner projected conversational AI would save contact centers $80B in labor costs in 2026.