Dealing with a wave of fake reviews feels like watching your hard-earned...

https://wiki-book.win/index.php/Negative_Review_Response_Mistakes:_What_You_Should_Never_Say_to_an_Angry_Customer

Dealing with a wave of fake reviews feels like watching your hard-earned reputation evaporate. I’ve been there—my last company saw our Google rating drop from a 4.6 to a 4.1 overnight due to a coordinated attack. It’s stressful, but it’s fixable