By 2026, AI customer service platforms are shifting from just helping agents...

https://juliet-wiki.win/index.php/How_Do_You_Test_If_an_AI_Agent_Can_Actually_Execute_Refunds_End_to_End%3F

By 2026, AI customer service platforms are shifting from just helping agents toward handling entire conversations, cutting costs from $3-$6 per ticket to under $1 in some cases