AI voice agents are changing phone support by cutting response delays and...

https://sergiossplendidcolumn.timeforchangecounselling.com/what-should-my-legal-team-review-before-an-outbound-synthetic-voice-program

AI voice agents are changing phone support by cutting response delays and making conversations feel natural. Features like barge-in let callers speak anytime without waiting, and smooth warm transfer handoffs keep chats flowing when moving to a live agent