After testing AI customer service platforms for years, I’ve seen tools improve...

https://padlet.com/melissamayer31ouxqm/bookmarks-s024fqsyb2gjymmnatwp/wish/mDRxWBD38VvLQjb1

After testing AI customer service platforms for years, I’ve seen tools improve from just assisting agents to actually resolving issues. In 2026, some platforms hit 70% automation within a week, cutting costs from $3–6 per ticket to under $1