03 Didnt realise how much a formal

https://privatebin.net/?3e11c383d587883c#GbS4n2naABUxeGjLD67XptfYu4B5J2YxTX7TgMxeRXrn

Didn't realise how much a formal letter actually changes things until I saw it happen with a stubborn client. Night and day compared to my own reminder emails